This product is fragile, heat sensitive, and should be handled with care. We highly recommend selecting our 2nd Day shipping option, or Overnight shipping especially when ordering in warmer months. While we make it our duty to take all necessary precautions while packaging your product, we cannot be held responsible for products melting. Cacao & Cardamom confections are handcrafted in batches to order. To ensure the highest quality chocolate experience, please enjoy within a week of arrival.