Terms of Service
Welcome to Cacao & Cardamom. By accessing or using our website (www.cacaoandcardamom.com) , you agree to comply with and be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and others. Please read them carefully before using our website or placing an order. If you do not agree with any of these terms, please refrain from using our services.
1. Use of the Website
You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else's use of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site. Any unauthorized use of this site may give rise to a claim for damages and/or be a criminal offense.
2. Product Information
Cacao & Cardamom takes pride in offering handcrafted artisan chocolates made with the highest quality ingredients. We do our best to ensure that all product images, descriptions, prices, and other content are accurate and up to date. However, due to the artisanal nature of our products, there may be minor variations in appearance, shape, or size. These variations are a normal part of handmade goods and do not qualify as product defects.
3. Orders and Payments
When you place an order on our website, you agree that all the information you provide is accurate and complete. You confirm that you are authorized to use the credit card or other payment method provided. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, inaccuracies in product or pricing information, or if fraud or unauthorized activity is suspected. All prices are displayed in U.S. Dollars (USD) and are subject to change without prior notice.
4. Shipping and Delivery
We currently ship nationwide across the contiguous United States. Due to the perishable and delicate nature of our chocolates, we recommend selecting expedited shipping options such as FedEx 2nd Day or Overnight, especially during warmer seasons. Once your order is shipped, tracking information will be provided. We are not responsible for delivery delays caused by incorrect shipping addresses, carrier errors, or weather-related issues. For more information, please visit our Shipping & Freshness page.
5. Returns and Refunds
Due to health and safety concerns and the perishable nature of our products, all sales are considered final. We do not accept returns or issue refunds for change of mind or taste preferences. However, if your order arrives damaged, melted, or incorrect, please contact us within 24 hours of delivery. Include photographs of the product and packaging so we can evaluate the issue and determine a resolution. We reserve the right to deny claims that do not meet our quality control standards.
6. Intellectual Property
All content on this website, including but not limited to logos, product names, text, images, graphics, videos, and design elements, is the intellectual property of Cacao & Cardamom and protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, display, sell, or modify any content from this site without prior written consent.
7. Privacy Policy
We are committed to protecting your privacy and personal information. Our Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our website. By using our site, you consent to the collection and use of information in accordance with this policy.
8. Limitation of Liability
Cacao & Cardamom shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our website, products, or services. This includes, but is not limited to, loss of data, loss of revenue, or other damages resulting from your reliance on any information obtained through the website.
9. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes will be resolved in the appropriate courts located in Houston, Texas.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the website after any changes constitutes your acceptance of those changes.
11. Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:
Cacao & Cardamom Centre Of Post Oak 5000 Westheimer Rd #602 Houston, TX 77056, USA